Contact Center Representative (346 views)

Ishpeming, MI
March 10, 2016

UPPCO seeks Contact Center Representatives to process residential and commercial billing, handle customer contacts, perform credit and collection activities, and respond to customer outages.

Minimum and preferred qualifications include:

  • Must reside (or relocate) within 30 minutes of the Ishpeming Contact Center
  • Must be willing to work overtime and be subject to callouts (usual work week consists of five 8-hour days)
  • 2 or more years working in customer contact/customer service
  • 2 or more years working with computer applications (Microsoft Word, Excel, etc.)
  • Associates’s Degree in Business, Communications, or related field preferred
  • Billing or collections experience preferred
  • Experience with utility processes, tariffs, and regulations preferred
  • Experience working within Contact Center operations preferred