System Operations Supervisor (2491 views)

Ishpeming, MI
April 24, 2019

UPPCO seeks an experienced System Operations Supervisor to join our team in Ishpeming, Michigan.


This position is primarily responsible, either directly or through communications with others, for UPPCO’s real-time 24/7 electric operations that is interconnected to the Bulk Electric System. The successful candidate will be directly responsible for ensuring that electrical operating procedures and processes provide a safe and reliable environment for customers, employees and the public. This position works on a 12-hour rotating shift schedule and requires the successful candidate be able to respond to call-ins and work additional hours, holidays and/or weekends when workload demands necessitate this. This position reports to the Manager-System Operations Center.


COMPENSATION/BENEFITS.  Competitive salary, based on your knowledge and experience, along with a comprehensive benefit package.  Relocation assistance available.



System & Generation Operations:

  • Oversee real-time remote operations of UPPCO’s Substation, Distribution and Generation facilities.
  • Interpret System Control and Data Acquisition (SCADA) data and other system information to analyze events/system conditions to formulate appropriate actions during system emergencies.
  • Direct proper system operation of UPPCO electric systems to ensure safety, reliability & efficiency.
  • Assess conditions and communicate with/direct field crews during equipment restoration actions.
  • Develop, plan, and write switching procedures for the company’s response to unplanned work and system emergencies in concurrence with operations and engineering personnel.
  • Direct field personnel for switching and protective carding on UPPCO facilities.
  • Maintain documentation of planned and emergency switching procedures.
  • Coordinate planned outages w/American Transmission Co. (ATC) that affect UPPCO electric system assets.
  • Assist, in collaboration with ATC, to ensure operating guides are valid and can be enacted as written.
  • Direct company personnel in following operating policies/procedures to comply with federal/state regulators and national/regional reliability authorities and other agencies.
  • Coordinate regularly w/UPPCO electric system operations, management & engineering regarding reliability studies and standards development/compliance, FERC Standards & emergency operating procedures.
  • Respond to Operating ATC or MISO Instructions; communicate/direct field personnel to take action.
  • Direct local operators at generation facilities to ensure appropriate generation response to meet NERC Standards: manual re-dispatch instructions including unit starts for reducing congestion and/or reducing load shedding risks.
  • Respond to activities associated with deployment of generation resources as requested by the MISO Balancing Authority or ATC.
  • Comply with/adhere to utility industry, NERC, MISO, MPSC and FERC standards & operating protocols.


Dispatch Functions:

  • Provide emergency and non-emergency dispatch of electric trouble events to field responders.
  • Responsible for after-hours customer call answering and UPPCO field crew dispatch.
  • Efficient incoming/outgoing/dispatch communications with site employees by radio, computer, phone; call technical personnel for special problems; provide clear, professional communications over radio/phone; update Public Affairs, local supervision, Account Executives of trouble situations.
  • Work with UPPCO call center personnel in handling emergency/customer outage communications.
  • Manage trouble events and record field responder activities using Outage Management System to organize/prioritize/manage trouble events; ping meters to determine if customer has electricity at meter; update estimated repair times.
  • Collect closure information for electric & gas events; pass on follow-up information to local sites.
  • Monitor weather reports from multiple sources; implement storm procedures by calling in additional personnel; advise supervision of high volume; send weather alerts over radio system; 24X7 real-time security monitoring of hydro/generation facilities via camera system.
  • Dispatch and request emergency locates.
  • Monitor e-mail, printer, phones, fax machine, computer, telecom/radio system and site camera/video for reporting, malfunctions and dispatch.
  • Assist with company security procedures (threat reporting, site access).
  • Records messages pertaining to specific power outages.



  • Degree in Electrical Engineering, Electrical Technology or similarly named discipline, preferred.
  • 3 years’ experience in electric utility outage coordination, field operations and/or switching procedures required.
  • 3 years’ experience in electric utility operations preferred.
  • Previous leadership and supervisory experience.
  • Ability to attain NERC System Operator certification within 1 year of hire.
  • Proficiency with computers including working knowledge of Word and Excel, required.
  • Possess a valid driver’s license.
  • Ability to work a 12-hour rotating schedule and be able to respond to call-ins and work additional hours including evenings, holidays, weekends, as needed.
  • Solid analytical and problem-solving skills.
  • Ability to travel overnight, occasionally and as required.
  • Must reside within 30 minutes of Ishpeming System Operations Center jobsite.


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